Legal

ChainFile Terms of Service

Last updated: 4 May 2026

These Terms of Service govern the use of ChainFile’s website, intake process, document-preparation services, and related communications.

By using this website, submitting an inquiry, purchasing an Intake Review, purchasing any package, or communicating with ChainFile, you agree to these Terms.

1. About ChainFile

ChainFile is an independent document-preparation service that helps clients organize crypto scam-related information, transaction records, screenshots, communications, and supporting materials into clear, factual case files.

ChainFile is not a law firm, does not provide legal advice, does not provide financial advice, does not recover crypto assets, and does not represent clients.

2. Services Provided

ChainFile may provide services such as:

• reviewing client-submitted case information;

• organizing transaction events, wallet addresses, platform details, screenshots, and communications;

• preparing factual timelines;

• preparing transaction summaries;

• preparing evidence indexes;

• preparing structured case files or complaint packages;

• formatting materials for client review and use.

All materials prepared by ChainFile are based on information provided by the client and publicly available transaction information where applicable.

3. Services Not Provided

ChainFile does not:

• recover stolen crypto;

• guarantee refunds, compensation, account action, investigation results, legal outcomes, or asset recovery;

• provide legal, financial, investment, tax, regulatory, or law enforcement advice;

• act as a lawyer, paralegal, investigator, forensic expert, expert witness, broker, recovery agent, or representative;

• negotiate with exchanges, platforms, scammers, regulators, law enforcement, lawyers, banks, or other third parties;

• contact third parties on behalf of clients;

• submit complaints, reports, or filings on behalf of clients;

• determine legal liability;

• authenticate evidence;

• guarantee that a complaint, report, or case file will be accepted by any third party;

• provide custody, control, management, transfer, or recovery of crypto assets.

Clients are responsible for reviewing, approving, submitting, and using any materials prepared by ChainFile.

4. No Client Representation

Using ChainFile does not create a lawyer-client relationship, representative relationship, agency relationship, fiduciary relationship, or advisory relationship.

ChainFile does not speak, act, negotiate, communicate, or submit materials on behalf of clients.

5. Intake Review

All new cases begin with an Intake Review.

The Intake Review allows ChainFile to review the client’s submitted information, assess whether the matter appears to fall within ChainFile’s scope, identify potential complexity, and recommend a package or next step.

Payment for an Intake Review does not guarantee that ChainFile will accept a full engagement.

ChainFile may decline any matter after Intake Review.

6. Package Recommendation and Scope

After Intake Review, ChainFile may recommend a package based on factors such as:

• number of transaction events;

• number of wallets, platforms, exchanges, or blockchains involved;

• volume and quality of evidence;

• clarity of chronology;

• availability of transaction hashes, wallet addresses, screenshots, and communications;

• urgency;

• complexity of requested deliverables;

• whether the matter falls within ChainFile’s scope.

No full case work begins until the client has reviewed and approved the package, scope, price, and any applicable adjustments.

7. Transaction Events

For pricing and scope purposes, a “transaction event” may include any relevant funding, purchase, sale, transfer, deposit, withdrawal, blockchain transaction, exchange movement, scam-platform payment, or related event that must be reviewed, documented, screenshotted, summarized, or included in the case file.

ChainFile determines the applicable transaction event count during or after Intake Review.

8. Client Responsibilities

Clients are responsible for:

• providing accurate, complete, and lawful information;

• ensuring they have the right to share the materials submitted;

• reviewing all materials prepared by ChainFile before using or submitting them;

• deciding whether, when, where, and how to submit any materials;

• consulting a licensed lawyer or appropriate professional for legal rights, deadlines, liability, litigation, settlement, tax, or regulatory questions;

• protecting their own accounts, wallets, devices, credentials, and crypto assets.

Clients must not submit false, misleading, fabricated, altered, unlawful, or unauthorized materials.

9. Prohibited Information

Clients must not send ChainFile:

• seed phrases;

• private keys;

• wallet recovery phrases;

• passwords;

• two-factor authentication codes;

• remote access credentials;

• account login credentials;

• instructions that would allow access to any account, wallet, device, or funds;

• unnecessary identity documents unless specifically requested and appropriate;

• unlawful, abusive, threatening, or fraudulent materials.

ChainFile will never ask for custody or control of crypto assets.

10. Right to Decline or Stop Work

ChainFile may decline, reject, pause, or stop work on any inquiry, intake submission, package, or engagement where ChainFile determines, in its discretion, that:

• the matter falls outside ChainFile’s scope;

• the information provided is incomplete, unclear, suspicious, abusive, unlawful, or inappropriate;

• the client requests services ChainFile does not provide;

• the client provides prohibited information;

• the client requests third-party communication, legal advice, recovery activity, negotiation, or representation;

• the matter presents legal, operational, safety, reputational, conflict-related, compliance, or payment concerns;

• continued work is not appropriate.

Where work is stopped, any refund will be handled under the Refund Policy.

11. Fees and Payment

Fees are shown on the website or quoted after Intake Review.

Prices may be listed in USD unless otherwise stated.

The client is responsible for all applicable taxes, payment processor fees, currency conversion charges, bank fees, or similar charges.

ChainFile may update prices at any time. Updated prices do not apply retroactively to work already paid for and accepted, unless otherwise agreed.

12. Delivery Timelines

Delivery timelines are estimates unless expressly stated otherwise.

Priority or urgent turnaround applies only to ChainFile’s preparation of the case file after scope, payment, and required materials are confirmed.

Priority or urgent turnaround does not guarantee any response, action, investigation, acceptance, refund, or result from any exchange, platform, regulator, law enforcement agency, lawyer, bank, or other third party.

13. Client Review and Revisions

Clients are responsible for reviewing all completed materials carefully.

Included revisions, if any, are limited to factual corrections or reasonable clarifications based on information already provided.

Revisions do not include new transaction review, new evidence reconstruction, legal arguments, negotiation strategy, new case analysis, or expanded scope unless separately agreed and paid for.

14. No Guarantees

ChainFile does not guarantee:

• recovery of funds;

• reversal of transactions;

• refunds;

• account action;

• law enforcement action;

• regulator action;

• exchange action;

• lawyer acceptance;

• complaint acceptance;

• investigation results;

• legal results;

• financial outcomes;

• completeness of third-party records;

• success of any complaint, report, or submission.

15. Third-Party Services and Platforms

Clients may choose to submit materials to exchanges, platforms, regulators, law enforcement agencies, lawyers, banks, or other third parties.

ChainFile is not responsible for the actions, inactions, decisions, policies, requirements, timelines, or outcomes of any third party.

ChainFile may use third-party service providers for website hosting, email, phone, payment processing, file handling, or business operations.

16. Website and Email Communications

Information submitted through website forms, email, phone, voicemail, or other communications may not be fully secure.

Clients should avoid sending unnecessary sensitive information.

Clients must not send prohibited information, including seed phrases, private keys, passwords, two-factor authentication codes, remote access credentials, or wallet recovery phrases.

17. Intellectual Property

ChainFile’s website content, templates, structure, wording, branding, processes, and materials are owned by ChainFile or its owner unless otherwise stated.

Clients may use completed materials prepared for them for their own personal case-related purposes.

Clients may not copy, resell, redistribute, publish, or reuse ChainFile templates, structures, or materials for commercial purposes without written permission.

18. Limitation of Liability

To the maximum extent permitted by law, ChainFile is not liable for indirect, incidental, consequential, special, punitive, exemplary, or similar damages, including loss of funds, loss of crypto assets, lost profits, lost opportunities, emotional distress, reputational harm, data loss, or third-party decisions.

To the maximum extent permitted by law, ChainFile’s total liability for any claim related to its services is limited to the amount paid by the client to ChainFile for the specific service giving rise to the claim.

19. Indemnity

The client agrees to indemnify and hold ChainFile harmless from claims, losses, damages, liabilities, costs, or expenses arising from:

• inaccurate, incomplete, misleading, unlawful, or unauthorized information provided by the client;

• the client’s use or submission of ChainFile-prepared materials;

• the client’s communications with third parties;

• the client’s violation of these Terms;

• the client’s failure to protect their own accounts, wallets, devices, credentials, or crypto assets.

20. Governing Law

These Terms are governed by the laws of Quebec, Canada, without regard to conflict-of-law principles.

Any disputes will be handled in the courts or applicable dispute forum located in Quebec, Canada, unless otherwise required by law.

21. Changes to These Terms

ChainFile may update these Terms from time to time.

The updated version will be posted on the website with a new “Last updated” date.

Continued use of the website or services after updates means the client accepts the updated Terms.

22. Contact

For questions about these Terms, contact:

ChainFile
Email: info@getchainfile.com
Phone: +1 (844) 824-2463

ChainFile Privacy Policy

Last updated: 4 May 2026

This Privacy Policy explains how ChainFile collects, uses, stores, shares, and protects personal information.

By using ChainFile’s website, submitting an inquiry, purchasing an Intake Review, purchasing services, or communicating with ChainFile, you agree to this Privacy Policy.

1. About ChainFile

ChainFile is an independent document-preparation service that helps clients organize crypto scam-related evidence into factual case files and complaint packages.

ChainFile may collect personal information through its website, email, phone, forms, payment systems, and client communications.

2. Information ChainFile May Collect

ChainFile may collect the following types of information:

• name;

• email address;

• phone number;

• country, province, state, or general location;

• case details;

• transaction dates;

• transaction amounts;

• crypto asset types;

• transaction hashes;

• wallet addresses;

• exchange or platform names;

• screenshots;

• emails;

• chat messages;

• platform communications;

• bank or payment-related records, where relevant;

• documents provided by the client;

• intake form responses;

• payment information processed through third-party payment providers;

• website usage information, where analytics or cookies are used;

• phone call, voicemail, or SMS information, where applicable.

Clients should only provide information necessary for the requested service.

3. Information ChainFile Does Not Need

Clients must not send:

• seed phrases;

• private keys;

• wallet recovery phrases;

• passwords;

• two-factor authentication codes;

• remote access credentials;

• account login credentials;

• information that would allow access to accounts, wallets, devices, or funds.

ChainFile will never ask for custody or control of crypto assets.

4. How Information Is Collected

ChainFile may collect information when a client:

• visits the website;

• submits a contact form;

• submits an intake form;

• sends email;

• provides evidence by email or other approved method;

• calls or leaves a voicemail;

• sends SMS or other messages, if available;

• purchases an Intake Review or package;

• communicates with ChainFile.

5. How Information Is Used

ChainFile may use information to:

• respond to inquiries;

• conduct Intake Reviews;

• assess whether a matter falls within scope;

• recommend packages or pricing;

• prepare case files, timelines, transaction summaries, evidence indexes, or complaint packages;

• communicate with clients;

• process payments;

• maintain business records;

• comply with legal, tax, accounting, security, or operational obligations;

• detect, prevent, or respond to misuse, fraud, abuse, prohibited submissions, or security concerns;

• improve website and service operations.

6. Legal Basis and Consent

By submitting information to ChainFile, the client consents to ChainFile collecting, using, storing, and processing that information for the purposes described in this Privacy Policy.

Clients may withdraw consent subject to legal, contractual, accounting, payment, security, or operational limits.

If consent is withdrawn, ChainFile may be unable to continue providing services.

7. Third-Party Service Providers

ChainFile may use third-party providers for:

• website hosting;

• email hosting;

• website forms;

• virtual business phone services;

• voicemail;

• payment processing;

• file storage or document handling;

• analytics;

• security;

• business administration.

These providers may process or store information as part of providing their services.

Examples may include ChainFile’s hosting provider, email provider, payment processor, and virtual phone provider.

ChainFile is not responsible for the independent privacy practices of third-party platforms that clients choose to use outside ChainFile’s services.

8. Email, Forms, and Phone Communications

Website forms, email, phone, voicemail, and SMS may not be fully secure.

Clients should avoid sending unnecessary sensitive information.

Clients must not send seed phrases, private keys, passwords, two-factor authentication codes, remote access credentials, wallet recovery phrases, or other prohibited information.

9. Sharing of Information

ChainFile does not sell client personal information.

ChainFile may share information only where necessary to:

• provide the requested service;

• use third-party service providers;

• process payments;

• comply with legal, tax, accounting, regulatory, or court requirements;

• respond to lawful requests;

• protect ChainFile’s rights, safety, security, or operations;

• prevent fraud, abuse, or misuse;

• enforce Terms of Service.

ChainFile does not contact exchanges, platforms, regulators, law enforcement, lawyers, banks, or other third parties on behalf of clients as part of its standard services.

10. International Processing

Because ChainFile may use online service providers, information may be processed or stored in jurisdictions outside the client’s country, depending on the service providers used.

Those jurisdictions may have different privacy laws.

By using ChainFile, the client understands that information may be processed by third-party providers in other jurisdictions.

11. Data Security

ChainFile uses reasonable administrative, technical, and organizational safeguards appropriate to the nature of the service.

However, no website, email account, online form, phone system, file transfer, or storage method is completely secure.

Clients remain responsible for protecting their own accounts, wallets, devices, passwords, credentials, seed phrases, private keys, and crypto assets.

12. Retention and Deletion

ChainFile retains personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required for legal, tax, accounting, dispute, security, or operational reasons.

General retention approach:

• intake materials for clients who do not proceed may be deleted after 30 to 60 days;

• completed case file materials may be deleted after 90 to 180 days;

• payment, invoice, tax, and business records may be retained as required by applicable law;

• emails and operational records may be retained where reasonably necessary for business, legal, tax, accounting, or dispute purposes.

Clients may request deletion of their information, subject to legal, tax, accounting, payment, security, or operational limitations.

13. Client Access and Correction

Clients may request access to personal information ChainFile holds about them.

Clients may also request correction of inaccurate information.

ChainFile may need to verify the requester’s identity before responding.

ChainFile may refuse or limit access where permitted or required by law.

14. Cookies and Analytics

ChainFile’s website may use cookies, analytics tools, or similar technologies to operate the website, understand website usage, improve services, or support security.

If advertising, retargeting, analytics, or similar tools are used, additional cookie notices or consent options may be provided where required.

Clients may manage cookies through their browser settings.

15. Children

ChainFile’s services are intended for adults.

ChainFile does not knowingly collect personal information from children.

If ChainFile becomes aware that a child has submitted information, ChainFile may delete it.

16. Updates to This Privacy Policy

ChainFile may update this Privacy Policy from time to time.

The updated version will be posted on the website with a new “Last updated” date.

17. Privacy Contact

For privacy questions, access requests, correction requests, or deletion requests, contact:

ChainFile
Email: info@getchainfile.com
Phone: +1 (844) 824-2463

ChainFile Retention and Deletion Policy

Last updated: 4 May 2026

This Retention and Deletion Policy explains how ChainFile manages client information, evidence, case materials, and business records.

1. Purpose

ChainFile collects information to conduct Intake Reviews, assess case scope, prepare factual case files, communicate with clients, process payments, and operate its services.

ChainFile does not aim to store client evidence indefinitely.

2. General Principle

ChainFile keeps information only as long as reasonably necessary for the purpose for which it was collected, unless a longer period is required for legal, tax, accounting, dispute, security, or operational reasons.

3. Intake Materials

If a client completes an Intake Review but does not proceed with a full package, ChainFile may delete intake materials and supporting evidence after 30 to 60 days.

ChainFile may retain limited business records, such as payment records or basic correspondence, where necessary for tax, accounting, legal, dispute, or operational purposes.

4. Completed Case File Materials

For completed case files, ChainFile may retain working materials, evidence copies, drafts, and final documents for 90 to 180 days after delivery.

After that period, ChainFile may delete client evidence and working materials unless retention is reasonably necessary for legal, tax, accounting, dispute, security, or operational reasons.

5. Payment and Business Records

Invoices, receipts, payment confirmations, tax records, accounting records, and business records may be retained for as long as required or appropriate for tax, accounting, legal, regulatory, audit, or dispute purposes.

6. Email Records

Information sent by email may remain in email systems, backups, archives, or provider systems for a period of time even after deletion from the active inbox.

ChainFile will use reasonable efforts to delete unnecessary evidence and case materials, but clients should understand that email systems may retain backup copies for limited periods depending on the provider.

7. Client Deletion Requests

Clients may request deletion of their information by contacting ChainFile.

ChainFile may approve deletion requests where reasonably possible.

Deletion may be limited where information must be retained for legal, tax, accounting, payment, security, dispute, fraud-prevention, or operational reasons.

8. Early Deletion

Clients may request early deletion of case materials after service delivery.

If early deletion is completed, ChainFile may no longer be able to provide revisions, updates, confirmations, or later support related to the deleted materials.

9. Prohibited Information

If ChainFile receives prohibited information, such as seed phrases, private keys, passwords, two-factor authentication codes, remote access credentials, or wallet recovery phrases, ChainFile may delete that information and may decline or stop work on the matter.

Clients must not send prohibited information.

10. No Indefinite Evidence Storage

ChainFile is not an evidence storage provider, cloud storage provider, legal records custodian, or archive service.

Clients are responsible for keeping their own copies of all materials they may need.

11. Changes to This Policy

ChainFile may update this Retention and Deletion Policy from time to time.

The updated version will be posted on the website with a new “Last updated” date.

12. Contact

For retention or deletion questions, contact:

ChainFile
Email: info@getchainfile.com
Phone: +1 (844) 824-2463

ChainFile Refund and Cancellation Policy

Last updated: 4 May 2026

This Refund and Cancellation Policy explains how ChainFile handles payments, cancellations, and refund requests.

By purchasing an Intake Review, package, add-on, or other service, the client agrees to this Policy.

1. General Principle

ChainFile provides custom document-preparation services based on client-submitted information and evidence.

Because the work involves time-based review, analysis, organization, drafting, and preparation, fees may become non-refundable once work begins.

2. Intake Review Fee

The Intake Review fee is non-refundable once ChainFile begins reviewing the client’s submission.

If ChainFile has not begun the Intake Review, ChainFile may issue a refund at its discretion.

If the client proceeds with a full package within 7 days, the Intake Review fee may be credited toward the package price.

3. Full Package Fees

Full package fees may be refundable only if the client cancels before ChainFile begins full case work.

Once ChainFile begins full case work, refunds are not guaranteed.

If work has started but is not complete, ChainFile may, at its discretion, provide a partial refund based on the work completed, time spent, and costs incurred.

No refund is owed once the completed case file or deliverable has been delivered, except where required by law.

4. Priority or Urgent Fees

Priority or urgent turnaround fees are non-refundable once expedited work begins.

Priority or urgent fees accelerate ChainFile’s preparation timeline only.

They do not guarantee any external response, acceptance, investigation, refund, recovery, or outcome.

5. Add-Ons

Add-on fees are non-refundable once work on the add-on begins.

If work on the add-on has not started, ChainFile may issue a refund at its discretion.

6. Client Delay or Missing Information

If the client fails to provide requested information, evidence, clarification, or approvals, delivery timelines may be delayed.

Client delay does not automatically create a right to a refund.

If the client does not respond for an extended period, ChainFile may close the file.

7. Out-of-Scope Requests

If a client requests work outside ChainFile’s scope after payment, ChainFile may decline the request.

Out-of-scope requests include legal advice, recovery services, negotiation, third-party communication, representation, asset recovery, evidence authentication, or forensic investigation beyond the agreed service.

Refunds for out-of-scope requests are handled based on the work already completed and ChainFile’s discretion.

8. ChainFile’s Right to Decline or Stop Work

ChainFile may decline or stop work where:

• the matter falls outside scope;

• the client provides prohibited information;

• the client requests prohibited services;

• the information appears false, misleading, abusive, unlawful, or suspicious;

• the client behaves abusively or inappropriately;

• legal, operational, reputational, compliance, conflict-related, or safety concerns arise.

Refunds in these situations are determined based on the work completed, costs incurred, and the reason work was stopped.

9. No Refund for External Outcomes

ChainFile does not provide refunds because:

• an exchange, platform, regulator, law enforcement agency, lawyer, bank, or other third party does not respond;

• a third party rejects, ignores, delays, or declines a submission;

• funds are not recovered;

• a transaction is not reversed;

• the client is dissatisfied with an external outcome;

• the client expected a result that ChainFile does not guarantee.

10. How to Request a Refund

Refund requests must be sent to:

ChainFile
Email: info@getchainfile.com

The request should include:

• client name;

• email used for purchase;

• service purchased;

• reason for refund request;

• relevant payment details.

ChainFile will review the request and respond within a reasonable time.

11. Payment Processor Fees

Payment processor fees, currency conversion fees, bank fees, chargeback fees, or similar costs may be non-refundable.

12. Chargebacks

Clients should contact ChainFile before initiating a chargeback.

ChainFile reserves the right to dispute improper chargebacks and provide evidence of agreed terms, work performed, communications, and delivery.

13. Changes to This Policy

ChainFile may update this Refund and Cancellation Policy from time to time.

The updated version will be posted on the website with a new “Last updated” date.

ChainFile Scope of Services and Disclaimer

Last updated: 4 May 2026

This Scope of Services and Disclaimer explains what ChainFile does, what ChainFile does not do, and the limits of ChainFile’s services.

1. What ChainFile Does

ChainFile helps clients organize crypto scam-related information into clear, factual case materials.

ChainFile may prepare:

• case summaries;

• event timelines;

• transaction event tables;

• wallet and platform summaries;

• evidence indexes;

• screenshot references;

• communication summaries;

• complaint-ready factual narratives;

• structured case files.

The purpose of ChainFile’s work is to help clients better organize and present their own information.

2. What ChainFile Does Not Do

ChainFile does not:

• recover crypto assets;

• provide legal advice;

• provide financial advice;

• provide investment advice;

• provide tax advice;

• provide regulatory advice;

• provide law enforcement advice;

• act as a lawyer, paralegal, investigator, forensic expert, recovery agent, or representative;

• negotiate with third parties;

• communicate with third parties on behalf of clients;

• submit complaints, reports, or filings for clients;

• contact exchanges, custodians, platforms, regulators, law enforcement agencies, lawyers, banks, or scammers on behalf of clients;

• determine legal liability;

• determine whether a third party is responsible for losses;

• authenticate documents or screenshots;

• guarantee that any material will be accepted by any third party;

• guarantee any refund, recovery, investigation, response, or result.

3. Client Review and Submission

Clients are responsible for reviewing all materials prepared by ChainFile.

Clients are responsible for deciding whether, when, where, and how to submit any materials.

Clients submit materials in their own name and at their own discretion.

4. No Legal Relationship

Using ChainFile does not create a lawyer-client relationship.

ChainFile does not provide legal representation.

Clients should consult a licensed lawyer for questions about legal rights, limitation periods, deadlines, liability, negligence, settlement, litigation, regulatory obligations, or legal strategy.

5. No Recovery Service

ChainFile is not a crypto recovery service.

ChainFile does not promise, offer, or attempt to recover crypto assets.

ChainFile does not request custody, control, transfer authority, seed phrases, private keys, passwords, two-factor authentication codes, or remote access.

6. No Guarantee of Completeness

ChainFile prepares materials based on information provided by the client and information that may be reasonably available.

If client information is incomplete, inaccurate, unclear, or unavailable, the final case file may also be incomplete.

ChainFile does not guarantee that all relevant facts, transactions, evidence, legal issues, or third-party requirements have been identified.

7. No Third-Party Outcome Guarantee

Third parties may reject, ignore, delay, or decline submissions.

ChainFile is not responsible for the policies, standards, requirements, actions, inactions, or decisions of any third party.

8. Use of Materials

Materials prepared by ChainFile are for the client’s personal case-related use.

Clients should review all materials carefully before using them.

Clients should not treat ChainFile-prepared materials as legal, financial, investment, tax, regulatory, or law enforcement advice.

9. Security Boundary

Clients must not send ChainFile seed phrases, private keys, passwords, two-factor authentication codes, remote access credentials, wallet recovery phrases, or information that would allow access to accounts, wallets, devices, or funds.

If such information is sent, ChainFile may delete it and decline or stop work.

10. Contact

For questions about ChainFile’s scope, contact:

ChainFile
Email: info@getchainfile.com
Phone: +1 (844) 824-2463

ChainFile Client Intake Acknowledgment

Last updated: 4 May 2026

Before submitting an intake form or purchasing an Intake Review, each client must read and agree to the following acknowledgments.

Client Acknowledgments

By submitting information to ChainFile, I acknowledge and agree that:

1. I understand ChainFile is not a law firm.

2. I understand ChainFile does not provide legal, financial, investment, tax, regulatory, or law enforcement advice.

3. I understand ChainFile is not a crypto recovery service and does not recover funds.

4. I understand ChainFile does not guarantee refunds, recovery, account action, investigations, legal outcomes, regulator action, law enforcement action, or any other result.

5. I understand ChainFile does not represent me and does not communicate with third parties on my behalf.

6. I understand ChainFile does not contact exchanges, custodians, platforms, regulators, law enforcement agencies, lawyers, banks, scammers, or other third parties on my behalf.

7. I understand I am responsible for reviewing, approving, and submitting any materials prepared by ChainFile.

8. I understand the Intake Review is required before any full package is confirmed.

9. I understand payment for Intake Review does not guarantee that ChainFile will accept a full engagement.

10. I understand ChainFile may decline my matter if it falls outside scope or presents legal, operational, safety, reputational, conflict-related, compliance, or other concerns.

11. I confirm that the information I provide is accurate and complete to the best of my knowledge.

12. I confirm that I have the right to provide the materials I submit.

13. I agree not to send seed phrases, private keys, wallet recovery phrases, passwords, two-factor authentication codes, remote access credentials, account login credentials, or any information that would allow access to accounts, wallets, devices, or funds.

14. I understand ChainFile will never request custody or control of crypto assets.

15. I understand email and online forms may not be fully secure and I should avoid sending unnecessary sensitive information.

16. I understand that if I provide incomplete, inaccurate, unclear, or disorganized information, ChainFile may recommend a higher package, additional scope, or decline the matter.

17. I agree to ChainFile’s Terms of Service, Privacy Policy, Retention and Deletion Policy, Refund and Cancellation Policy, and Scope of Services and Disclaimer.

ChainFile Security and Prohibited Information Policy

Last updated: 4 May 2026

This Security and Prohibited Information Policy explains what information clients must not send to ChainFile and how ChainFile handles security boundaries.

1. Core Security Rule

Clients must never send ChainFile information that could allow access to an account, wallet, device, funds, or crypto assets.

2. Information Clients Must Not Send

Clients must not send:

• seed phrases;

• private keys;

• wallet recovery phrases;

• passwords;

• two-factor authentication codes;

• remote access credentials;

• login credentials;

• API keys;

• authentication tokens;

• device unlock codes;

• exchange account passwords;

• bank account passwords;

• email account passwords;

• screenshots showing full credentials;

• instructions that would allow ChainFile or anyone else to access an account, wallet, device, or funds.

3. No Custody or Control

ChainFile does not request, accept, hold, move, transfer, recover, manage, or control crypto assets.

Clients remain responsible for their own wallets, accounts, devices, credentials, submissions, and decisions.

4. No Remote Access

ChainFile does not require remote access to client devices, accounts, wallets, browsers, exchange accounts, banking apps, or email accounts.

Clients should not grant remote access to ChainFile or to any person claiming it is needed for ChainFile’s services.

5. If Prohibited Information Is Sent

If a client sends prohibited information, ChainFile may:

• delete the information;

• instruct the client to secure or rotate credentials;

• decline the matter;

• stop work;

• refuse to continue communication;

• take other reasonable protective steps.

ChainFile is not responsible for losses arising from a client sending prohibited information.

6. Evidence Submission

Clients may submit relevant evidence such as:

• transaction hashes;

• public wallet addresses;

• dates and amounts;

• screenshots with sensitive access information removed;

• platform communications;

• scam-platform screenshots;

• support messages;

• emails;

• chat logs;

• documents relevant to the case.

Clients should redact unnecessary sensitive information before submitting materials where possible.

7. Email and Form Security

Email and online forms may not be fully secure.

Clients should avoid sending unnecessary sensitive information and should not send prohibited information through any channel.

8. Client Responsibility

Clients are responsible for:

• protecting their seed phrases, private keys, passwords, 2FA codes, devices, accounts, and wallets;

• securing compromised accounts;

• contacting exchanges, banks, wallet providers, law enforcement, or lawyers where appropriate;

• deciding what information to submit to ChainFile.

9. Contact

For security-related questions, contact:

ChainFile
Email: info@getchainfile.com
Phone: +1 (844) 824-2463

ChainFile Acceptable Use and No-Abuse Policy

Last updated: 4 May 2026

This Acceptable Use and No-Abuse Policy applies to all website use, inquiries, intake submissions, emails, phone calls, service purchases, and communications with ChainFile.

1. Acceptable Use

Clients may use ChainFile’s website and services only for lawful, appropriate, and good-faith purposes related to factual case file preparation.

2. Prohibited Conduct

Clients must not:

• submit false, misleading, fabricated, altered, or fraudulent information;

• submit information they do not have the right to provide;

• impersonate another person;

• use ChainFile to harass, threaten, defame, intimidate, or harm others;

• request legal advice, representation, negotiation, recovery services, or third-party communication;

• request assistance accessing accounts, wallets, devices, funds, or systems;

• send seed phrases, private keys, passwords, 2FA codes, remote access credentials, or wallet recovery phrases;

• request help concealing, moving, laundering, recovering, or transferring crypto assets;

• submit unlawful, abusive, discriminatory, threatening, obscene, or inappropriate content;

• attempt to misuse ChainFile’s services for fraud, extortion, harassment, or unlawful purposes;

• interfere with website operations;

• attempt unauthorized access to ChainFile systems;

• initiate improper chargebacks after receiving services.

3. Suspicious or High-Risk Matters

ChainFile may decline or stop work on matters involving:

• suspected fraud by the client;

• unclear ownership of funds or accounts;

• requests involving stolen, sanctioned, or unlawful assets;

• abusive or threatening conduct;

• fake evidence;

• requests to contact scammers;

• requests to access third-party accounts;

• requests outside ChainFile’s scope;

• legal, operational, reputational, compliance, safety, or conflict-related concerns.

4. Communications Standards

Clients must communicate respectfully.

ChainFile may refuse to respond to abusive, threatening, harassing, discriminatory, excessive, or inappropriate communications.

5. Right to Decline or Stop Work

ChainFile may decline, pause, terminate, or refuse service at its discretion where this Policy is violated or where ChainFile determines that continued work is inappropriate.

Refunds, if any, will be handled under the Refund and Cancellation Policy.

6. Reporting Misuse

Concerns about misuse of ChainFile’s website or services may be sent to:

ChainFile
Email: info@getchainfile.com

ChainFile Cookie Policy

Last updated: 4 May 2026

This Cookie Policy explains how ChainFile may use cookies and similar technologies on its website.

1. What Cookies Are

Cookies are small files placed on a visitor’s device when visiting a website.

Cookies may help websites function, remember preferences, understand usage, improve performance, support security, or provide analytics.

2. Types of Cookies ChainFile May Use

ChainFile may use:

Essential Cookies

These support basic website functions, such as page navigation, form operation, security, and accessibility.

Analytics Cookies

These help ChainFile understand how visitors use the website, such as pages visited, time spent, traffic sources, and general usage trends.

Preference Cookies

These may remember user preferences, where applicable.

Marketing or Tracking Cookies

If ChainFile uses advertising, retargeting, pixels, or marketing tools, those tools may use cookies or similar technologies.

3. Third-Party Cookies

Third-party providers may place cookies or similar technologies if ChainFile uses services such as:

• website hosting tools;

• analytics tools;

• embedded forms;

• payment tools;

• scheduling tools;

• chat tools;

• advertising pixels.

Those third parties may process information according to their own policies.

4. Managing Cookies

Visitors can manage or block cookies through browser settings.

Blocking some cookies may affect website functionality.

5. Consent

Where required, ChainFile may ask visitors to consent to certain cookies.

Visitors may be able to change cookie preferences through the website banner or browser settings, where available.

6. Updates to This Policy

ChainFile may update this Cookie Policy from time to time.

The updated version will be posted on the website with a new “Last updated” date.

7. Contact

For cookie questions, contact:

ChainFile
Email: info@getchainfile.com

ChainFile Right-to-Decline and Conflict Policy

Last updated: 4 May 2026

This Right-to-Decline and Conflict Policy explains when ChainFile may decline, reject, pause, or stop work.

1. No Guaranteed Acceptance

Submission of an inquiry, intake form, email, phone message, payment for Intake Review, or other communication does not guarantee that ChainFile will accept a full engagement.

2. Right to Decline

ChainFile may decline, reject, or not respond to any inquiry, intake submission, request, or proposed engagement where ChainFile determines, in its discretion, that the matter:

• falls outside ChainFile’s scope;

• appears incomplete, unclear, inappropriate, abusive, fraudulent, unlawful, or unsafe;

• requests services ChainFile does not provide;

• may involve legal, operational, reputational, conflict-related, compliance, or safety concerns;

• involves prohibited information;

• involves suspected misuse of ChainFile’s services;

• requires expertise, licensing, authorization, or representation ChainFile does not provide;

• is not appropriate for ChainFile to handle.

3. Conflicts and Related Concerns

ChainFile may decline or stop work where a potential conflict or concern arises, including where:

• ChainFile has already reviewed related materials from another party;

• the matter involves parties or facts that create a concern for ChainFile;

• the client requests action against a third party in a way that exceeds ChainFile’s scope;

• ChainFile determines that continuing may create legal, ethical, reputational, operational, or safety concerns.

4. No Duty to Explain

ChainFile may decline or stop work without providing a detailed explanation, especially where doing so could create legal, privacy, security, safety, or operational concerns.

5. Refunds

If ChainFile declines or stops work after payment, any refund will be handled under the Refund and Cancellation Policy.

6. No Client Relationship Until Acceptance

A client relationship for full package work is not formed unless and until ChainFile confirms the package, scope, price, and acceptance of the matter.

7. Contact

For questions, contact:

ChainFile
Email: info@getchainfile.com